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Frequently Asked Questions

As parents, we understand you have questions. We hope the FAQ's below help answer some of them. If you still have quesitons, feel free to contact us by chat or email.

Orders

- Is it safe to order online?

  • Our website is secured through SSL Secured Sockets Layer which is a fancy term for internet security compliance. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral.

-How do I know if my order was received?

  • Upon order completion you will receive an email confirmation confirming your order.

- Can I make changes to my order once it has been placed?

  • If your order has not been shipped we may be able to assist you with any changes. Please contact Customer Service at customerservice@millionpolkadots.com. Please include your order # in the subject line.

- How can I track my order?

  • Once your order has shipped you will receive a shipping confirmation containing your order tracking information.

Returns

- How long do I have to return an item(s)?

  • You have 30 days after you have received your order to exchange or refund your item(s). Unfortunately, If 30 days have passed since your purchase we can’t offer you a refund or exchange.
  • To be eligible for a return, your item(s) must be unused and in the same condition that you received it.
  • To complete your return, we simply need your order number.
  • There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged for reasons not due to our error,or any item that is returned more than 30 days after delivery.

 

Exchanges

If you need to exchange it for the same item, send us an email at customerservice@millionpolkadots.com. Please include your order # within the subject line. If exchange is approved please send your item to: 

Million Polkadots Returns
12223 Highland Avenue #106-439
Rancho Cucamonga California US 91739.

Shipping a return or exchange to us

To return your product, you should mail your product to: 

Million Polkadots Returns
12223 Highland Avenue #106-439
Rancho Cucamonga, California US 91739

  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • If you are shipping an item to us over $75, you should consider using a trackable shipping service or purchasing shipping insurance. 

 

Refunds

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.


Late or missing refunds

If you haven’t received a refund yet, it may take some time before your refund is officially posted. Contact your bank or credit card company. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@millionpolkadots.com. Please include your order # within the subject line.


Returning/Exchanging a Gift I received

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and the giver will be notified of your return.


Payments

  • We accept Master Card, Visa, as well as othe major credit or debit cards, and Paypal payments. Your payment(s) will be charged when you reach the final billing page and submit your order. We will immediately capture your payment.

Promotions

  • Once you've reached the checkout page, enter your promotional code into the 'Redem a promotion codebox, enter the correct code and click 'continue'. If the code is valid, your discount will be applied. Now do the happy dance because you've just scored some awesome savings! If you forgot to add a promotional code during your purchase we are unable to enter the code after the order has been completed.

**Please note, only one promotion/discount code is redeemable per order. 

Products

- How can I find out more information about a product? 

  • If you can't find information you need about a product, please contact us and we'll try our best to help you. Don't forget to check out our product information section to get more insight on details and garment care instructions.

- When are sold out items restocked?

  • Unfortunately, all of our items are made in small batches with lots of love. Once they are sold out they may not be restocked. 

- Do you have a size chart?

  • Yes, to find the right fit for you little one click on the link at the bottom of the page to direct you to our size chart. 

- Why can't I find an item that is being advertised? 

  • Because we design and manufacture in small batches, items tend to get snatched up pretty fast. For that reason, you may not be able to find a particular item that is advertised because the item(s) may be sold out.

How can I contact you?

  • We would love to chat with you. At this time, we do not have a customer service phone number. But we have really awesome alternatives for you to still get in contact with us. To contact us click on the Customer Service link at the bottom of the page. You will have the option of:
  1. Chat with us directly by clicking on the blue chat button at the bottom of the screen between the hours of 9am-6pm PST
  2. Email us at customerservice@millionpolkadots.com

We are really great are responding and look forward in supporting you!

Technical Help

- How do I change my email address? 

  • Changing your email address is easy. If you created an account with us, simply log into your account using your old email address, and click on 'Edit email address/password' under Account details. Once you've made your changes press continue and your changes will be saved. 

- How do I unsubscribe from your newsletter?

  • We are sad to see you go but we understand sometimes relationships don't work out. To unsubscribe, simply click on the "Unsubscribe" link at the bottom of any email you have received from us.

 

 

 

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